Frequently Asked Questions

Hardware/Software

Where are your servers located?
Our servers are located in Hong Kong, which helps us provide fast service for Asia & China without the extra hoops to jump through with China hosting.
What are the nameservers that we should add?
Our Nameservers are currently ns3.terascape.net (123.108.108.20) & ns4.terascape.net (103.246.244.98). Use these at your registrar, or as A-Records to redirect your domain name to our servers unless otherwise directed by us, as in the case of a Dedicated Server
How often do you upgrade your software/hardware?
The last major software upgrade was in February, 2012. The next major software upgrade will be in September or October 2012. As for hardware, our last major upgrade was in January, 2012 and our next major upgrade will coincide with our software upgrade in September or October.
Do your servers experience downtime? How often does it occur?
All servers experience downtime, but we maintain a 99% uptime policy. Follow @TSNServers  for server information.

Billing & Finance

Do you take payments in other currencies besides RMB?
We can through Paypal. Generally we’ll send an invoice through paypal in USD based on the exchange rate given by Google Finance.
Do you provide Chinese receipts (fapiaos)?
Yes. See the Banking Information page for information.
Do you take payments in other currencies besides RMB?
We can through Paypal. Generally we’ll send an invoice through paypal in USD based on the exchange rate given by Google Finance.

Miscellaneous

Where do I set my password on the sign-up form?
You don’t.  Once your account is ready, we’ll send you the login & password.  Afterwards, you can log in & change the password to anything you like.  We recommend making it more of a random string of characters, rather than a word. Try our .
What is my IP address?
Your IP address is 54.158.183.188. We get this from a PHP script, so if you’re behind certain kinds of firewalls or proxies, this may not be correct. We’re not logging this as it’s simply a PHP script displaying the IP address. Check out THIS page for a bit more info.

If you still have questions, contact us.

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